Signature Services

Here's how we can work together:

Expert fractional people operations consulting for startups & scaleups. Hiring frameworks, skills development & culture design. Get results fast.

Skills, Pay & Growth Frameworks

Transform "just doing the job" into strategic career growth.

Design clear, equitable talent development frameworks so employees understand performance expectations and career progression paths for growing companies.

Includes:

  • Competency frameworks for startups

  • Employee leveling guides and role progression paths

  • Compensation benchmarking and pay equity analysis for scaleups

  • Performance management systems for growing teams

  • Skill gap analysis for scaling organizations

Build better interviews. Make fairer hiring decisions. Scale faster.

Create the tools, training, and hiring structure your growing teams need to run consistent, equitable interviews and hire the right people faster during rapid scaling.

Includes:

  • Competency-based interview design for startups

  • Custom interview guides and scorecards

  • Interviewer training for scaling teams

  • Recruitment process optimization

  • Hiring framework development for growing companies

Confident Hiring Process Design

Culture by Design for Scaling Organizations

Bespoke Fractional Head of People Ops Support

Your people ops brain on speed dial.

For when you need flexible, senior-level people operations support—fast. Whether it's strategic planning, problem-solving, or hands-on implementation, you'll have the fractional HR expertise you need.

Includes:

  • Ad hoc strategic people operations sessions

  • Resource review and development plan creation

  • Organizational design consulting for growing companies

  • People operations audits and gap analysis

  • HR policy and process development

Drive performance. Keep the humanity.

Define, embed, and implement company culture that's clear, consistent, and aligned with how you hire and grow—not just nice-sounding values on a website.

Includes:

  • Culture discovery and stakeholder alignment sessions

  • Values and behavior mapping for growing companies

  • Culture playbook creation and implementation

  • Employer brand development for scaleups

  • Organizational culture audits for startups

a couple of women standing in front of a white board
a couple of women standing in front of a white board
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Ready to scale your people?

Client Feedback

Hear what clients say about bridging gaps in their organizations.

We worked with Paulina on a fractional basis during a high-growth phase, and the impact was immediate. She brought clarity, structure, and sanity to our People Ops, from building performance frameworks to revamping our employer brand. She understands the messy middle of growing a business and knows exactly how to create scalable systems that don't kill culture. Mind the Gap lives up to its name.
— Anthony R., Founder, Seed-stage Startup

As a first-time business owner, I knew culture mattered but had no idea how to actually build one. Our talented team felt disconnected with no shared values or clear 'how we work here.' Paulina's culture design process gave us authentic values we actually live by. Now our values feel intentional, decisions align with who we are, and I finally feel confident leading with purpose.
— Lauren N., COO, HealthTech Scaleup

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